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Client Agreement & Initial Disclosure Document

Information about the services we provide

The Loan Partnership Ltd. First Floor, Unit 2, DC3 Boundary Way, Hemel Hempstead, Hertfordshire HP2 7EQ

Authorised and regulated by the Financial Conduct Authority, Firm Reference Number 707809.

The Loan Partnership Ltd is registered in England and Wales under company number 6576125.

This document sets out the services we provide. It is important that you understand the information offered, so please inform us if you would like us to explain any point further. Please call The Loan Partnership if you have any questions on 01923 250 090.

Which products do we offer

We offer Second Charge mortgages, which are also known as secured loans, for business or personal use.

You should be aware that there may be other finance options available to you such as a re-mortgage, a further advance with your first charge lender, or an unsecured loan.

Whose products will be offered

We are a broker offering Second Charge mortgages from a representative panel of specialist lenders.

Which service will be provided

We provide an advised mortgage broking service.

We will be providing you with sufficient information in relation to the mortgage we offer you in order for you to make an informed borrowing decision, but if you are in any doubt, you should seek independent financial advice. Free sources of debt advice are available from the Money Helper (

The cost of our services

The Loan Partnership is paid in two ways; a broker fee and commission. The broker fee covers the cost of processing the loan and includes such costs as land registry searches, credit searches and research.  If a valuation on your property is required, you will be liable for this cost and it will be payable before the surveyor comes to your property.  You will be advised of the fees relating to your mortgage in advance, both verbally and in writing.

The Loan Partnership is a responsible broker and we have an internal fee structure to ensure all our customers are treated fairly.  Depending on the complexity of your circumstances and amount of work done we may need to charge a higher fee. We will let you know what the fee is before you decide whether to proceed with the loan.  Our fee will not be more than 11%, and normally ranges between £0 and £4,995. For example, a loan of £50,000 would attract a fee of 8.5%, £4,245.00.

If you have chosen to pay this fee upfront, then you will need to make payment before completion of your mortgage.

If you have chosen to add this to your mortgage it will be incorporated within the monthly repayment and will accrue interest during the term of the mortgage at the same rate of interest.

The amount of the broker fee will be contained in the European Standardised Information Sheet (‘ESIS’) and the Mortgage Agreement, which will be sent to you before you make a decision on whether to proceed.

We may also receive a commission from the lender for introducing you to them. Any commission is paid directly to us by the lender and does not alter the terms described in your Mortgage Agreement.

Where you were introduced to us by a third party, we may pay a commission to the third party that introduced your details to us, but this won’t cost you anything extra.

We do not charge a fee for providing advice.

The mortgage offer

Your mortgage offer will be set out in your Mortgage Agreement and is based on you providing accurate and complete information. Changes to any of the information provided, including the valuation report, could alter the mortgage offered.

You will also receive an ESIS that shows the key features of the mortgage being offered to you, including the term, interest rate, repayments and total amount payable as well as details of the lender. The ESIS is an important document and you need to read its contents carefully.

Cancellation rights

Once completed, a mortgage cannot be cancelled. However, you can cancel at any point up to completion and you will have sufficient time to consider your decision. There will be no charge payable by you where you cancel your application before completion.

Arrears/missing payments

It is important to maintain repayments on your mortgage, on time and in full. The consequences of missing payments or underpaying are explained in the Mortgage Agreement and can include default charges and, in extreme circumstances, repossession of your property. This can also affect your credit rating and your ability to obtain credit in the future.

Risk warnings

You may be using your mortgage to pay off other debts, including some unsecured credit. The repayments on your new loan may be lower than the combined monthly repayments on your other debts, but over a longer term you could end up paying more interest overall. Think carefully before securing a loan against your home. It is important to note the difference between secured and unsecured credit; your home may be repossessed if you do not keep up repayments on a Second Charge mortgage.

We do not give advice on or arrange insurance products. You will still have to pay your loan if you lose your job or if illness prevents you working. You should consider the affordability of your loan if your income falls and protecting yourself against unforeseen circumstances.

Please be aware that your home may be repossessed if you do not keep up repayments on a mortgage.



If you wish to register a complaint, please contact us in writing at The Loan Partnership Ltd, First Floor, Unit 2, DC3 Boundary Way, Hemel Hempstead, Hertfordshire HP2 7EQ

or by telephone on 01923 250 090

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Financial Services Compensation Scheme

Our mortgage advice service is covered by the Financial Services Compensation Scheme, which means you may be entitled to compensation from the scheme if we cannot meet our obligations. Further information on the scheme can be found at

Next steps

After you have applied for a mortgage and we have successfully processed your information you will receive a Mortgage Agreement. You will have a reflection period of up to seven days during which to consider the implications of entering into the Mortgage Agreement. Please feel free to contact us with any questions you may have in this time. As soon as you decide to proceed, you should sign and return the Mortgage Agreement to us.

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